Terms of Sale

It is important that you read these Website Terms of Sale (“Terms of Sale”) carefully before ordering any products from our Website (“Product(s)”).  Together with our our Privacy Policy and our Terms of Use , they define our relation with you in the context of to this Website and your purchase of Product(s) from the Website or over the telephone.  If you have any questions about them or do not wish to accept them, please contact our Customer Service department at customer@wacht-troy.com before continuing.

You may have other rights granted by mandatory law, and these Terms of Sale do not affect these except if the two are inconsistent.  If this is the case then these Terms of Sale will override any other rights which you may have, unless this is not permitted by law.

 

Information about us

Wacht & TRoy AB is a Swedish based company with head office at Norra Vallgatan 70, in Malmö, Sweden. Our  VAT number is SE556822996601. You can reach us by e-mail or at 00 46 40 620 02 00.

The Website to which these Terms of Use apply and for which we are responsible is http://wtrstore.com.

 

How your contract with Wacht & Troy is formed

Orders are submitted via the Website in the following way: 

Once you are ready to make a purchase, click on ‘add to Shopping Bag’ to add the Product you wish to purchase to your Shopping Bag. Then proceed by clicking ‘Check-Out’ to be transferred to PayPal’s secure servers to complete your Order.

You must select your preferred method of delivery (if any delivery charges are payable these will then be added to the amount you will be charged), confirm you wish to make an Order. You will then be asked to confirm your address and input your payment details.

Once you have completed compiling your Order, you will be asked to confirm that it is correct. If it is not correct, you can revisit your Order and correct the mistakes before confirming and submitting your Order to us. It is your responsibility to ensure that your Order is correct before submitting it to us. If you have any problems with your Order, please call us on 00 46 40 620 02 04.

You should check this email for accuracy and let us know immediately if there are any errors. Your Order will be accepted by us when we send a second email confirming the dispatch of the Product(s) and at this point the contract between us (“Contract”) is formed. Ownership of the Product(s) will pass to you on delivery.  

We will then send you a confirmatory email to acknowledge that we have received your Order. This is sent out automatically by us to the email address you register with us. If there are any problems with your Order, you will be contacted by a representative from Wacht & TRoy.

When you submit your Order, you are offering to buy the Product(s) at the price set out in the Order.

Prices are checked regularly. However, if we find the price has changed or that there has been a pricing error when we receive your Order we will contact you and ask if you wish to proceed at the correct price. If you confirm that you do wish to proceed, please remember that we will still not be under an obligation to supply the Product(s) until we have sent you the second email confirming your Order.

If you discover you have made a mistake with your Order please call us on + 46 40 620 02 00 immediately. Please do this before we send the second email to you confirming the shipment. We are unable to rectify mistakes after this time, although you still have the right to cancel described below.

 

Payment

The prices indicated on our Website at checkout include VAT, local taxes will be charged separaterly depending on the destination, by the local custom and duties. Thus Wacht & TRoy is not responsible for estimating nor charging the local custom and duties.

All payments must be made at the time of dispatch of the Product(s) to you. Payment for all Product(s) must be by PayPal. If we are unable to accept your Order for any reason then we will, at our option refund any money paid by you in respect of that Order. We will not dispatch the Product(s) until we receive payment in full.

Prices are liable to change at any time, but changes will not affect Orders which we have already confirmed as described above.

 

Delivery

We aim to deliver Product(s) to you, to the delivery address you have requested in your Order but we cannot give an exact delivery date.

If we have not delivered the Product(s) within 45 days of submitting your Order or any other date that we have agreed with you then you may cancel the Contract and we will refund any money paid by you.

 

Damaged and defective product(s)

Subject to any specific warranties we offer in relation to particular products, or those which are implied by law, we do not offer any warranty or guarantee on our products.

You should inspect the Product(s) when you receive them for defects or damage. If you find a defect or damage you must tell us as soon as possible and we will arrange for their return to our Customer Service Centre, at no cost to you, or you may take the Product to any of our retail locations in Sweden and France (Stockholm, Lund or Paris). If the Product(s) are found to be damaged prior to delivery to you, or defective (through no fault of your own wearing or use), we will repair or replace the Product(s) or refund the price paid by you, including any delivery charges you paid, provided that you have not worn or used and damaged the Product(s). If you would prefer repair or replacement of the Product(s) please contact us and we will replace the item at no extra charge to you where this is reasonably practicable. In addition we will either refund the cost of the return of the item to us by you or send you a prepaid parcel which you can use to return the damaged or defective item to us.

These Terms of Sale do not exclude our liability (if any) to you for:

  • personal injury or death resulting from our negligence;

  • fraud;

  • any matter which it would be illegal for us to exclude or to attempt to exclude our liability.

Subject to paragraph (iii) above, we are only liable to you for losses which you suffer as a result of a breach of these Terms of Sale by us. Our liability for losses you suffer as a result of us breaching these Terms of Sale is strictly limited to the purchase price of the Product you purchased and any losses which are a foreseeable consequence of us breaching these Terms of Sale. Losses are foreseeable where they could be contemplated by you and us at the time your Order is accepted by us.

Subject to paragraph (iii) above, we are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us, including but not limited to:

•  loss of income or revenue;

•  loss of business;

•  loss of profits or contracts; or

•  loss of anticipated savings

provided that this shall not prevent claims for loss of or damage to your tangible property in accordance with your statutory rights or paragraph (iv) or any other claims for direct financial loss that are not excluded by any of the above categories of loss of this paragraph (v).

Subject to paragraph (iii) above, we are not responsible for any delay in, or failure of, performance of our obligations under these Terms of Sale arising from any cause beyond our reasonable control including any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion, failure in information technology or telecommunications services, failure of a third party (including failure to supply data) and industrial action.

Please note that nothing contained in these Terms of Sale in any way affects your statutory rights.

 

Your right to cancel

If you are a consumer (i.e. you are not purchasing either wholly or in part for your business or you are not a business) you have the right, in addition to your other rights, to cancel the Contract (other than for personalised or other products which we have specified as non-returnable) and receive a refund from us. You must inform us in by email at customer@wacht-troy.com if you wish to cancel within seven working days, starting on the day after the Product(s) are delivered to you.

If you choose to cancel then you must return the Product(s) to us at your cost and risk and we advise you to ensure the Product(s) are adequately insured during the return journey, or you may take the Product to any of our retail locations (Stockholm, Lund, Paris).

If you have not returned the Product(s) within 14 days of cancellation or when requested by us to do so, whichever occurs first, we can collect the Product(s) from you at your cost.

The product must be in unused new condition in their original packaging. If we judge by the appearance of The Product that it has been used, the product will not be refunded and will be returned to you at your expense.

Details of your right to cancel or return will also be provided in the delivery note which accompanies the Product(s).

All refunds will be made within 30 working days either:

•  (where Products have not been delivered to you at the delivery address you have requested within 45 days of your Order) of our confirmation by email to you that your Order has been cancelled; or

•  (where Products have been delivered to you) of our receipt of the Products you have returned to us.

 

Other information of which you need to be aware

We may not necessarily keep a copy of these Terms of Sale and your Order. We advise you to print a copy of them for your information in the future. 

The Contract and all communications between us will be conducted in the English language.

The formation, existence, construction, performance, validity and all aspects whatsoever of these Terms of Sale or of any term of these Terms of Sale will be governed by the law of Sweden.

The Swedish court will have non-exclusive jurisdiction to settle any disputes which may arise out of or in connection with these Terms of Sale or use of the Website.

If any provision of these Terms of Sale is found to be invalid or unenforceable by a court, it will be deleted from the rest of these Terms of Sale which shall remain unaffected.

No delay or failure by us to exercise any powers, rights or remedies under these Terms of Sale will operate as a waiver of them, nor will any single or partial exercise of any such powers, rights or remedies prevent any other or further exercise of them.